dashnix

# Refund Policy

###### 1. Overview

At dashnix, we strive to deliver a high-quality experience. If you are not entirely satisfied with your purchase, we’re here to help through our fair and transparent refund policy.

###### 2. Eligibility for Refunds

Refunds are applicable under the following conditions:

- The request is made within 7 days of the original purchase date.
- The reason for the refund is valid, such as technical issues or service not delivered as promised.
- You have contacted our support team and allowed us an opportunity to resolve the issue.

###### 3. Non-Refundable Cases

Refunds will not be issued in the following cases:

- Change of mind after purchase
- Lack of features that were not advertised
- Issues caused by user error or misuse
- Partial usage of the product or subscription

###### 4. Refund Process

To request a refund, please email us at billing@dashnix.com with your order details and a brief explanation. We will review your request within 3–5 business days.

###### 5. Approved Refunds

If your refund is approved, it will be processed to your original payment method. Processing times may vary depending on your payment provider but usually take 5–10 business days.

###### 6. Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access until the end of your current billing cycle. No partial refunds are issued for unused time.

###### 7. Contact Us

If you have any questions about our refund policy, please reach out to us at support@dashnix.com. We're here to assist you.

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